D E L I V E R Y & I N S T A L L A T I O N
Here are some of our most frequently asked questions about our delivery and installation services. If you don't find the answer you're looking for, please feel free to use the contact form at the bottom of the page.
Based in Hampshire, Wells Umbrellas can usually deliver to anywhere in the UK. If you are based outside of the UK we can certainly make arrangements for delivery and, where possible, installation by a member of our team.
How long does delivery take?
We usually maintain access to over 100 umbrellas for immediate UK delivery year round. When ordering bespoke or large numbers of umbrellas please allow for manufacture and shipping from our factory, 4 - 6 weeks. When ordering for a non UK mainland address please understand that we need to discuss delivery options, as well as additional transportation costs.
Which base do I need?
During a complimentary consultation we can discuss your requirements and decide which of our umbrella base options are most suitable for you. Whether you’re installing your umbrella in decking, patio, at ground level or even on a rooftop, we have many solutions available. Please visit our accessories page for more details on base options.
Who installs an in-ground base?
Wells Umbrellas are happy to offer a full delivery and installation package for your base of choice at an additional cost. If you have a preferred contractor or you wish to install your umbrella base yourself then we do offer delivery only options, and will provide full support during the installation process.
Please be aware that when introducing heat and/or lighting to your umbrella, a qualified electrician is required to ensure all connections are made safely.
Do I need to be there when the umbrella is installed?
Once the base is ready to receive the weight of the umbrella (concrete is set or weighted blocks are in place) then it only takes a matter of minutes to install the umbrella itself. We do strongly advise that the individual who will be operating the umbrella is present for a quick demonstration before we leave. While all of our umbrellas are incredibly easy to use, this demonstration allows us to answer any questions you may have.
If you have any further questions, or would like to place an order with us, please feel free to contact us anytime.